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MSP - Level II Technician Durham

MSP - Level II Technician

Full Time • Durham
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Free food & snacks
  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Vision insurance
Benefits/Perks
  • Flexible Scheduling
  • Career Advancement Opportunities 
  • Competitive Compensation
  • People First Culture
 
Company Overview
About TeamLogic IT
TeamLogic IT, known for its award-winning customer service and "People First" culture, is a rapidly growing franchise with over 300 locations and 1000+ engineers across North America. Working here means collaborating in a fast-paced, dynamic environment with continuous learning and growth.

 About TeamLogic IT of Durham
Join our award-winning team (2024 Franchisee of the Year), serving Durham, the Research Triangle Park (RTP), and North Raleigh, with a commitment to world-class client service and a strong company culture. 
 
Summary
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily.     
 
IT Technician II Responsibilities:
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Valid Driver License and ability to drive to customer locations when required.
  • Ensuring company safety and security standards are met.
 
IT Technician II Requirements:
  • College diploma or university degree in the field of Computer Science and/or 3 years equivalent work experience.
  • Office 365 administration experience.
  • Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
  • Active Directory knowledge is a plus.
  • Some knowledge and understating of networking devices and appliances.
  • NinjaOne RMM and Autotask PSA Experience a plus
  • Valid Driver License and ability to drive to customer locations when required.
  • CompTIA A+ and/or CompTIA Network+ preferred
Compensation: $52,000.00 - $68,000.00 per year




This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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Why Should You Join Us?

 
Flexible Scheduling
Competitive Compensation
Career Advancement Opportunities
People First Culture